Conditions of Sale
Conditions of Sale
These Conditions of Sale govern the sale of products by Mostadam LLC, for conditions relating to the sale by third parties to you on Mostadaam.com, please see Article 8 of the Conditions of Use.
We offer a wide range of Mostadaam Services, and sometimes additional terms may apply. When you use an Mostadaam Service (for example Your Profile or Mostadaam applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Mostadaam Service ("Service Terms"). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.
Please read these conditions carefully before placing an order with Mostadam LLC.
By placing an order with Mostadam LLC, you signify your agreement to be bound by these conditions.
1. OUR CONTRACT
Your order is an offer to Mostadaam to buy the product(s) in your order. When you place an order to purchase a product from Mostadaam, we will send you an e-mail confirming receipt of your order and containing the details of your order (the "Order Receipt Confirmation E-mail"). The Order Receipt Confirmation E-mail is acknowledgement that we have received your order and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer and conclude the contract of sale for a product ordered by you, when we ship the product to you and send e-mail confirmation to you that we've shipped the product to you (the "Shipping Confirmation E-mail"). If your order is shipped in more than one package, you may receive a separate Shipping Confirmation E-mail for each package, and each Shipping Confirmation E-mail and corresponding shipment will conclude a separate contract of sale between us for the product(s) specified in that Shipping Confirmation E-mail. Your contract is with Mostadam LLC. Both you and Mostadaam can cancel your order for a product at no cost any time before we send the Shipping Confirmation E-mail relating to that product. Your right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g., on a CD or DVD), once download or use (whichever is earlier) has begun.
You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the web site. For each delivery, we will inform you in our Shipping Confirmation E-mail if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.
Mostadaam focuses on business development for end users and prohibits sales by resellers. Sales by resellers refer to behaviour of customers who resell to their direct customers of products purchased from Mostadaam. If Mostadaam finds out that you resell products purchased from Mostadaam, we reserve the right not to allow product purchase by your account and may permanently close your account.
2. RETURNS, REFUNDS AND TITLE
Mostadaam does not take title to returned items until the item arrives at one of our headquarters or the headquarters of the company providing the item. At our discretion, a refund may be issued without requiring a return. In this situation, Mostada does not take title to the refunded item. For more information about our returns and refunds, please see our Returns Center.
3. PRICING AND AVAILABILITY
All prices are inclusive of legally applicable VAT.
We list availability information for products sold by us on the Website including on each product information page. Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail as soon as possible if any products you order turn out to be unavailable and will refund you if you are charged for those products.
Please note that unless otherwise stated on the Website, delivery estimates are just that. They are not guaranteed delivery times and should not be relied upon as such.
Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order. If we have made a mistake and a product's correct price is higher than the price on the Website, we may either contact y ou before shipping to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.
4. PRODUCT INFORMATION
Unless expressly indicated otherwise, Mostadaam is not the manufacturer of the products sold on this Website. While we work to ensure that product information on our Website is correct, actual product packaging and materials may contain more and different information to that displayed on our Website. Ingredients may also change. All information about the products on our Website is provided for information purposes only. We recommend that you do not rely solely on the information presented on our Website. Please always read labels, warnings and directions provided with the product before use.
For healthcare products, in the event of any safety concerns or for any other information about a product, please carefully read the information provided with the product or contact the manufacturer. Content on this site is not intended to substitute for advice given by a medical practitioner, pharmacist or other licensed healthcare professional. Contact your healthcare provider immediately if you suspect that you have a medical problem. Information and statements about products are not intended to be used to diagnose, treat, cure or prevent any disease or health condition. Mostadaam accepts no liability for inaccuracies or misstatements about products by manufacturers or other third parties.
5. CUSTOMS
When ordering products from Mostadaam for delivery outside of the UAE you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Mostadaam, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products.
Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see About Customs.
6. OUR LIABILITY
Mostadaam will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are shipped, you may cancel your order at any time prior to shipping.
7. APPLICABLE LAW
These conditions are governed by and construed in accordance with the laws of the UAE.
The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
8. AMENDMENTS TO THE CONDITIONS OF SALE
We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the terms and conditions, policies, and Conditions of Sale in force at the time that you order products from us, unless any change to those terms and conditions, policies or these Conditions of Sale is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
9. WAIVER
If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.
10. CHILDREN
We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 21 you may only use Mostadaam.com with the involvement of a parent or guardian.
11. OUR CONTACT DETAILS
Our contact details are:
Dubai, United Arab Emirates
Sharjah - Sharjah Media City - United Arab Emirates
